FAQs

Qs. Is shipping free?

Ans. Yes, Shipping is FREE all over India.

Qs. When will I receive my order?

Ans. Orders are shipped out directly from any of our warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 3-8 days for your order to arrive.

Qs. Can I track my order?

Ans. YES, you will receive AWB number (within 1 - 2 days) once you place an order. You can track your order on our Tracking Page with the help of AWB number. If still you face issue in tracking your orders, feel free to mail us at support@cosmickraft.com

Qs. What happens if my order gets stuck or lost in the mail?

Ans. All of our orders are sent with insured shipping and handling. If an order gets stuck somewhere, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Qs. What products do you offer?

Ans. We offer a diverse range of products across Fashion, Clothing & Accessories. Explore our website [www.cosmickraft.com] to discover our extensive product catalog.

Qs. How can I place an order?

Ans. Placing an order is easy! Simply browse our website [www.cosmickraft.com], add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete your purchase.

Qs. Is it safe to shop on your website?

Ans. Yes, absolutely! We prioritize the security of your personal and payment information. Our website uses industry-standard encryption to ensure a secure shopping experience.

Qs. Do you offer international shipping?

Ans. No, we do not offer international shipping. At this time, we only ship to addresses within the India.

Qs. What is your return and refund policy?

Ans. Please visit our "Return and Refund Policy" page for detailed instructions.

Qs. How do I contact customer support?

Ans. For any queries or assistance, our customer support team is ready to help. Visit our "Contact Us" page to find the appropriate contact method. If you have any questions or concerns about our Shipping Policy, please contact us at support@cosmickraft.com.

Qs. Are there any ongoing promotions or discounts?

Ans. Keep an eye on our "Announcement" bar at the top of our website for the latest discounts, promotions, and special offers. We regularly update this with exciting deals to enhance your shopping experience.

Qs. How can I subscribe to your newsletter?

Ans. Subscribe to our newsletter at the bottom of our website's homepage. Receive updates on new arrivals, exclusive promotions, and more directly to your inbox.

If you have any other questions or concerns not addressed here, feel free to reach out to our customer support team. Happy shopping!

Note:

Please note that www.cosmickraft.com will never ask a customer to confirm any account or credit details via email. If you receive an email claiming to be from us asking you to do so, do not respond and contact our customer care team immediately.